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Communications



OFFICER SAFETY ... CUSTOMER SERVICE



The Communications Unit is the link between the customer who needs service and the officer that provides the service.  Our priorities, therefore, are Officer Safety and Customer Service.  Our customers are not limited to the public but include other department members or members of other agencies with whom we come in contact.

Communications Officers working at the Pettis County Sheriff's Office answer numerous calls for help and service 24 hours a day and 7 days a week. These men and women who staff this communications center are committed to the protection of life and property of citizens in Pettis County.

Communications Officers protect citizens by dispatching the appropriate personnel to locations where violations of the law, suspicious activity, traffic accidents, injuries, fires, reckless driving, etc. are occurring. They are trained to deal with a wide variety of emergency and non emergency incidents and deal with high stress situations.

Some of the tasks that our dispatchers are responsible for include:

    Answering emergency 911 calls for Pettis County.

    Paging and dispatching for seven rural fire departments: Green Ridge, Houstonia, Hughesville, Lake Creek, LaMonte, Pettis County Fire, and Smithton.

    Contacting area ambulance services in three rural districts: Cole Camp EMS, Henry County EMS, Lincoln EMS, Pettis County EMS, and Sweet Springs EMS.

    Contacting Pettis County Emergency Operations Center personnel during situations such as severe weather.

    Handling all law enforcement radio traffic for Green Ridge PD, LaMonte PD,Pettis County Sheriff's Office, and Smithton PD.

    Answering regular non-emergency calls from citizens.

    Maintaining computer entries of wanted persons, missing persons, stolen property, various records and retrieving information on the Missouri Uniform Law Enforcement System and the National Crime Information Center System.

    Entering and dispatching calls into CAD (Computer Aided Dispatch) they have taken over the radio or administrative lines, handling radio traffic, and filling requests for support services made by officers (tow trucks, ambulance, fire dept, computer checks, etc). Controlling some facility doors through our computerized door system.

    Handling walk-in complainants, appointments and inquiries from citizens.




The communications center can currently support a maximum of 3 dispatchers working simultaneously. Dispatchers are Missouri Uniform Law Enforcement System certified and also receive training to comply with the Missouri 911 training and standards act. The communications center is supervised by our Patrol Captain, a civilian Communications Sergeant and Corporal.

 

The communications center can currently support a maximum of 3 dispatchers working simultaneously. Dispatchers are Missouri Uniform Law Enforcement System certified and also receive training to comply with the Missouri 911 training and standards act. The communications center is supervised by our Patrol Captain, a civilian Communications Sergeant and Corporal.